Refund and Return Policy

Thank you for shopping at EverGreen Sustainability. We are committed to providing high-quality sustainable products and ensuring customer satisfaction. This Refund and Return Policy outlines the terms and conditions for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be initiated within [Number] days of the delivery date.
• You must provide proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

• Perishable goods
• Personalized or custom-made items
• Items marked as non-returnable

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at returns@evergreensustainability.com to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return is approved, you will receive a return authorization number and instructions on how to return the item(s).

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or the item is defective). We recommend using a trackable shipping method to ensure that the item is received.

4. Inspection and Processing

Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria. If the return is approved, we will process your refund or exchange within [Number] business days.

5. Refund Options

We offer the following refund options:

• Original Payment Method: The refund will be credited to the original payment method used for the purchase.
• Store Credit: You may choose to receive store credit instead of a refund to the original payment method.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer support team. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

8. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software products
• Personal care items

9. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at:

EverGreen Sustainability
returns@evergreensustainability.com